American Airlines agents may be able to help you find a hotel." He said a helpful customer service agent booked him on the next available flight in the morning, but he wasn't offered anything else for the trouble, besides cookies and water.Īccording to American Airlines' customer service plan, "If the delay or cancellation is caused by events beyond our control (like weather) you are responsible for your own overnight accommodations, meals and incidental expenses. "As soon as they said the FAA shut down all flights, I went straight to customer service because I know how the lines get," Astor said. 'Horrible': Frontier Airlines scrapped its customer service call line. ![]() Eventually, he heard another passenger say the FAA was grounding all planes. He tried calling the airline, but the line was busy. In the meantime, he checked American Airlines' app, which also reflected incremental delays. Something's wrong with the jet.' . They kept pushing back like five minutes, 10 minutes, 30 minutes." "Then they said, 'Oh, we need to fix stuff with the jet. ![]() "Oh, there's another plane that hasn't taken off, so we have to wait for that plane," he recalled. ![]() Ten minutes before boarding, he said gate agents announced what seemed like a minor delay. Andrew Astor did everything right when his red-eye flight was delayed until morning during the Federal Aviation Administration meltdown earlier this month, but it didn't spare him any misery.
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